One of the main ways you can differentiate yourself from your competition is through your service. Customers who have a great experience spend 140% more compared with those that have had a poor experience, and once a business loses a customer, 68% of consumers will not go back. But if your courier business relies on third-parties to deliver some or all of your parcels, how can you be sure of their service?
Money Saving Expert’s recent parcel delivery poll, for instance, has recently ranked 17 of the UK’s top delivery firms from best to worst. Amazon Logistics came top of the bunch, followed by DPD and DPD Local.
If your customers are getting in touch about missing, late, damaged, and dumped parcels, then it is important to tackle these problems before they impact your company. An easy way to ensure excellent customer service is via courier software integrations. There are three main reasons why:
- They offer your customers immediate access to their tracking. Rather than having to spend time calling up your customer service team for updates, they can immediately access their latest delivery status. With these courier software integrations, ePODs with signatures or photographs are also accessible once the job has been completed.
- Reporting is easy. All of your delivery data is automatically transferred to your system from your carriers, meaning it is quick and easy to keep an eye on the performance of your third-parties. You can use this information to identify trends and get on top of service level degradation as soon as it occurs.
- It’s simple to switch carriers. If one of your current carriers is not measuring up to your requirements, it is simple to turn off the offending service and switch to or add another. As an added bonus, investing in courier software integrations can offer your clients a seamless experience if your primary carriers have any issues.
Here at Metafour, we have a whole host of courier software integrations for you to choose from, ranging from the global giants such as DPD, UPS, and FedEx, to smaller regional carriers. Get in touch to find out more.