Delivery Software FAQs

Do I need to purchase any hardware or equipment?

All you need to start running our logistics software is a computer and an Internet connection. If you use our driver app, this needs to be downloaded onto a rugged handheld device or a smartphone. However, it’s easily accessible from either the Google Play or Apple App stores.

 

Will I be given training or a training manual?

Both! Our in-house implementation team will be on hand to teach you the system and help you set it up in the most efficient way for your business. Training can be on-site (location and current pandemic restrictions permitting), or via our remote training tools. We also have comprehensive training manuals available.

 

Can I make tailored changes to my system?

Yes! One of the key features of NetCourier is its versatility. Our team will work with you to create custom workflows that are not only relevant to your business, but also allow you to streamline your current processes and minimise operational costs.

 

What about support?

Our core support hours are between 09.00 – 17.30 GMT Monday through Friday. If your company does require additional support, we also offer an out-of-hours service at an additional cost. Support can be accessed via helpdesk, email, or phone call.

 

Is your support outsourced?

No, we have our own in-house team to help you with any questions that you may have.

 

Is my data safe?

Absolutely. Your data security is our top priority. We hold both ISO27001 and Cyber Essentials certifications, which are renewed every year with copies of the certificates available on request. We are also fully GDPR compliant.

 

Can I export data to my accounts package?

Yes. We support data exports to all major accounts packages, including Xero, Opera, QuickBooks, Sage Line 50, Sage Cloud, Pegasus, Cargowise, Coda Accounts, and Shireburn. Other custom exports can be created upon request.

 

The carrier integration I need isn’t on your list. What can we do?

We are always adding new global, regional, and local carriers to our portfolio, so please get in touch with our team to see if we have plans to add it. Alternatively, our in-house development team.

 

Can I use my own branding?

Sure. Our white-label system means that you can add your own logo, images, colours, and fonts, to enable you to present a consistent brand image to your clients. Shipping labels, invoices and reports can also be customised to your needs.

 

Can I use NetCourier anywhere in the world?

Yes. As our system only needs an Internet browser to run, it can be accessed from anywhere in the world, at any time. It is currently in use in many countries across the globe.

 

Does your delivery software have an API?

We have several services that allow effortless transfer of data between your systems to NetCourier and between NetCourier and your chosen carriers.

 

Can I get technical information about your API?

Sure. Just get in touch with us at [email protected].

 

How can I get orders into NetCourier?

We’ve tried to make it as simple as possible to transfer your order data. Firstly, inputting orders directly into the system is easy to do via our integrated Client Portal. You can give your clients a unique log in, and they can make their own bookings. Our QuickShip app and API are perfect for those who want to save time uploading bulk orders.

 

How many users can I have?

You can create log-ons for as many clients as you want, with no extra charge.

 

Are there any hidden fees?

Absolutely not. We are upfront with all of our pricing – The price we quote you is the price you will pay.

 

How can we pay?

We will invoice you every month. This can either be paid by bank transfer, or to simplify your payments you can set up a direct debit.

“Working with the Metafour team has been brilliant. They are very responsive and great to work with, no complaints whatsoever. Our implementer Lloyd was a real star, holding our hand every step of the way and always being on hand to answer questions.”

 

Managing Director – BlueSky Global Solutions

We Are The Courier Software Experts

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